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Psychological Reactance: The Hidden Bias in Claims Negotiation

📅 2026-10-20 | 📰 Claims Journal
#insurance-news #psychological #reactance #hidden

“Give him a few more dollars and get the file closed.” I do not remember the exact words I used years ago, but I remember the feeling behind them. I was dealing with a claimant attorney who had become one …

Read more: https://www.claimsjournal.com/news/national/2026/1...